30-Day Return and 100% Guarantee
Thank you for shopping at SecureMyFirm.
You have our 100% Guarantee that you will be 100% satisfied with your product or service during your first 30 days. After the first 30 days, if you are less than 100% satisfied with any subscription service, you may cancel it at any time. For the fastest service, please email us and give us a call.
We back up our guarantee with our 30-Day Return policy for shipped items. And for subscriptions you have our 30-day refund policy and our no-penalty, no future charges promise if you want to end a subscription or service at any time.
Please call us immediately at 888-922-1120 if you are not entirely satisfied with your purchase. We're here to help, listen to your concern and offer assistance.
Returns and Refunds
You may request to return an item for any reason within 30 calendar days from the date you received an item.
To be eligible for a refund, make your request in writing. Your item needs to be in the same condition that you received it. If it is under a manufacturer's warranty, we can assist you in making a warranty claim and are not responsible for product defects. Return the item with all accompanying items and the original packaging and with proof that it was purchased from us.
Once we receive your item, we will notify you that we have received your returned item. We will immediately notify you about the status of your refund after inspecting the item. We reserve the right to decline refunds for items showing evidence of misuse, abuse, or improper return shipping.
When your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a number of days, depending on your card issuer's policies.
You may request a refund within 30 calendar days from the earlier of the date you ordered a subscription or started a free trial.
After 30 days, you may terminate any subscription without penalty and without future charges. If you subscribe via PayPal or other, non-credit-card automatic payment method, it is your responsibility to terminate automatic payments. We would like to do that for you but we do not have the power affect your own payment services.
You will be responsible for paying for the cost of return shipping. Shipping costs are non-refundable and are deducted from your refund.
If you have any questions on how to return your item or receive a refund, please contact us.
Thank you again for your interest in our services and products!
SecureMyFirm, a service of Active Online Inc.
5200 Willson Road, Suite 150
Edina, MN 55424-1300
888.922.1120 - Direct: 952.922.1120